Thousands Of Appalachian Power Customers Are Still Without Power

With the ice and wind storm moved out of the area, restoration and assessment efforts continue today throughout Virginia and southeastern West Virginia. At its peak yesterday, the storm knocked out power to about 56,000 customers. Currently, about 36,000 are without power. Gusty winds resulted in additional outages yesterday evening and overnight. Much of the storm’s damage is caused by trees that have fallen under the weight of the ice and sleet mix. This has also caused many downed power lines and broken poles in these areas.

Of the 36,000 customers currently without power, most of them are in Virginia:

  • Carroll 6,651
  • Floyd 6,050
  • Grayson 3,761
  • Montgomery 1,568
  • Patrick 1,347
  • Craig 1,010
  • Smyth 841

In West Virginia, about 15,000 customers are without power, with the largest concentration of customer outages in:

  • Raleigh 7,130
  • Mercer 3,652
  • Greenbrier 1,531
  • Fayette 930

Today’s weather calls for clearer skies and cold temperatures, which should not hinder restoration efforts. High winds could impact restoration in some areas.

About 1,000 workers are taking part in the restoration efforts. Appalachian Power has moved company and contract line workers from parts of West Virginia and Tennessee that were unaffected by the storm to assist local crews with damage assessment and service restoration. The company has also secured some additional help from Kentucky Power.


 Today, Henry and Tazewell counties should see power restored by 4 p.m. today, while Montgomery and Smyth will see power restored by 10 p.m.

On Saturday, Patrick and Roanoke counties should be restored by 4 p.m., with Floyd County customers back in service by 10 p.m.

On Sunday, Carroll and Grayson counties should have power restored by 6 p.m.

West Virginia

 On Saturday, Raleigh, Fayette, Greenbrier and Summers counties should have power restored by 4 p.m., while Mercer County customers should be back in service by 10 p.m.

 Some customers will see their power restored well before these estimated times. New restoration times may be available for the outages in your area. Check our outage map at www.AppalachianPower/outagemap for more info.

Customers should treat all downed lines as live power lines and stay away from them. Never touch downed power lines or sparking equipment. Keep children and pets away from fallen lines and anything the lines may touch.

More safety tips are posted at

Customers who do not have power may check for updated restoration times and other information by:

• Going to the outage map at

• Downloading the Appalachian Power mobile app in Apple’s App Store or the Google Play store.

• Signing up for outage alerts at

• Calling the Appalachian Power customer center at 1-800-956-4237


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